Step by step, explained.
The most common tasks around your hosting – explained clearly, step by step. Pick a topic. If you get stuck, our support team is just a phone call away.
What can we help with?
Set up email
Connect your mailbox via IMAP/SMTP in Outlook, Thunderbird or on your smartphone – including ports and SSL.
Open guide →Install WordPress
Ready to go in minutes with one click – including admin setup and first security tips.
Open guide →Transfer a domain
Switch providers via AuthCode – plannable and without your website or email going offline.
Open guide →Enable SSL
Set up a free Let’s Encrypt certificate and turn on HTTPS redirection.
Open guide →Set up FTP
Transfer files securely via SFTP with FileZilla – server, port and target directory explained.
Open guide →Restore a backup
Bring back files, databases or email from the daily backups exactly as needed.
Open guide →Moving assistant
Have your website, database and mailboxes fetched from your previous provider – step by step in the customer center.
Open guide →Knowledge base
Short answers on the customer center, invoices, domains, email and cloud servers – with search.
To the knowledge base →Guides
In-depth articles on security, moving, WordPress and cloud – when you want to understand the why.
To the guides →Guide not listed or still stuck? Our support team will help you personally. More answers are in the knowledge base, and the hosting glossary explains technical terms.
Prefer to ask someone?
Some things are quicker to explain over the phone. Call or write to us – you will reach real people who know your system.
Personal support – no call center.