ProMedia24 in numbers: measured, not promised
Every host calls itself fast and reliable. Here are our values exactly as we measure them – with period, number of measurements and method. Anything without enough measurements yet is not shown.
Uptime 100.00 % over the last 35 days (6,737 checks).
Server response time of a WordPress site on the WebBasic plan: 18 ms median, 22 ms in 9 out of 10 measurements (190 measurements, 7 days).
First reply from a person to a support request: 20 min median (38 requests, 90 days).
Four values, updated automatically
The values come from our monitoring and our ticket system and are recalculated every hour.
uptime over the last 35 days, 6,737 checks
server response time of a WordPress site (median, 190 measurements over 7 days)
until the first reply from a person (median of 38 requests, 90 days)
Support rating: shown from 10 ratings
How we measure – and what the number does not say
| Value | How it is measured | What the number does not say |
|---|---|---|
| Uptime | Every 15 minutes our monitoring records the state of each service on the status page. We count the share of checks in which everything was normal over the last 90 days. Rounded down, never up. | An outage that starts and ends between two checks is not seen. The number looks back; it is not a promise – the promise is below. |
| Server response time | Every hour we request a WordPress site in our own test account on the ordinary WebBasic plan three times and store the middle value until the first byte. We show the median and the value reached by 9 out of 10 measurements over 30 days. Page cache: on, as selectable in the one-click installation. | We measure from our data centre in Germany. The number shows how fast the web space responds – not how long a page takes to load at your home. Your connection, images, fonts and page size come on top. If the site answers in fewer than 95 % of measurements, we show no number. |
| Support response time | From our ticket system: time from the request to the first reply by a person on the team, as a median over 90 days. Unanswered requests count as “very slow” instead of dropping out. | A median means half of the requests were answered faster and the other half slower. Above 24 hours we show no number. |
| Support rating | Customers can rate every closed request once in the customer centre with 1 to 5 stars. We show the average of the last 12 months, rounded down. | Rating is voluntary, so only customers who take the time to rate are counted. |
What we promise in the contract
Measured values look back. These points are part of our terms and apply to your contract.
| Promise | Value |
|---|---|
| Uptime per calendar month | 99.9 %; below that, on request, a credit of 10 % per started 0.1 percentage point, up to 50 % |
| Money-back guarantee | 30 days after the start of the contract |
| Web space backup | daily, 7 daily and 4 weekly versions |
| Server location | data centre in Germany |
The values as a file
The same values are available as a JSON file, for example for comparison sites, editors and AI assistants. Quoting with a link to this page is expressly welcome.
Open messwerte.json · To the system status · Comparing web hosts: the criteria