+49 (0) 541 – 93 93 90 19 kontakt@promedia24.de All systems running Company Help
ProMedia24 HOSTING & IT · SINCE 2003
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Move to Us

Switching providers – stress-free.

You are with another provider and want to switch? We handle the technical migration of your website, email mailboxes and domains – usually at no extra charge and planned so that your website stays reachable.

Request a move → View hosting plans
Relaxed business owner with a coffee while the move runs on his laptop Illustrative image, AI-generated
Two ways to us

Move yourself or have us move you.

Yourself, with the migration assistant

In the customer center the assistant guides you step by step: website, database, mailboxes and domain in one job. With many providers it reads your setup itself, and at your old provider it only reads.

To the migration assistant →

Or we do it for you

You give us the key facts, a dedicated contact takes care of the rest – from the inventory to the last checked email. Your old site keeps running until you have checked everything on a test address.

Order the move →

Should the website be put in order along the way – fonts, maps, contact form, privacy details, email on all devices? To the website all-round service →

01 · Your worries, our answer

Switching gives many people a knot in their stomach. Without good reason.

“Will my site stay online?”

Yes. Your old site keeps running throughout the entire move. You check everything via a test URL and we only switch over once it all fits.

“What about my old emails?”

They come along. We migrate existing mailboxes via IMAP sync – all folders and messages move to the new server.

“Do I have to tinker with it myself?”

No. We handle the technical move. You give us the key details and access credentials – we take care of the rest.

“What if something goes wrong?”

We keep the old site as a safety net. In an emergency we simply switch the DNS back – the old state is instantly reachable again.

02 · How the move works

Four clear steps, in the right order.

You do not have to do everything yourself – tell us what you feel confident with, and we handle the rest.

1

Consultation & assessment

We take a look at your setup: domains, storage needs, CMS, mailboxes, databases. From that we recommend the right plan – or honestly tell you if the migration would be too complex.

2

Data migration in the background

We set up your new plan and migrate files, database exports and mailboxes. Your old site keeps running; you check everything on a test URL before we switch over.

3

DNS switchover

We plan the DNS switch so that no emails are lost. Typically: a weekday morning, with a reduced TTL set up beforehand. Domain transfers via AuthCode run in parallel or afterwards.

4

Follow-up & cancellation

We activate SSL, check mail delivery and hand over the access credentials. You then cancel the old account at your leisure – a transition phase of 14 days usually makes sense.

03 · Everything comes along

A dedicated contact person who takes care of it.

With us, the move is not an anonymous process: a dedicated contact person accompanies it from the initial assessment to the last verified email – with our partner network behind us for larger migrations. You always know who you are talking to.

Everything that belongs to your online presence comes along – nothing is left behind with the old provider.

We take over
Website filesComplete web space incl. CMS installation.
DatabasesExport and import, URLs cleanly adjusted.
Email mailboxesVia IMAP sync incl. all folders and messages.
Domain & DNSTransfer via AuthCode – see the domain guide.
04 · What it costs

Standard moves are free.

For standard web projects (CMS such as WordPress, Joomla, TYPO3, Shopware, classic static websites, medium-sized mailboxes) the move is usually free. The condition: you book a suitable hosting plan with us. The migration assistant in the customer center, with which you move yourself, is always free.

More involved and therefore chargeable:

In these cases we estimate the effort in advance and provide a fixed-price offer or an hourly range.

Extra effort arises with
Very large data volumesSeveral hundred GB or millions of emails.
Special applicationsCustom daemons, unusual stacks.
Environments without standard exportSome US builders do not allow clean exports.
Code/config adjustmentsChanges to the CMS or mail filter logic.
05 · What you can clarify in advance

A few key details are enough.

You do not need to know everything perfectly – rough figures are enough for us to realistically assess the plan and effort.

DomainsHow many, which TLDs?
Web spaceHow much storage does the site use today?
DatabasesHow many, how big is the largest?
MailboxesRoughly how many and the largest mailbox.
CMS / applicationWordPress, Joomla, TYPO3, Shopware, custom PHP?
Preferred dateDone by when? Any hard deadlines?

Tip: Do not cancel with your old provider before we are finished – otherwise access to the source data is lost.

Reviews on Google

What customers write on Google

The latest reviews with text from our Google Business Profile, in full and not selected by stars. From Google, not verified by us. All reviews on Google →

Nach mehreren enttäuschenden Erfahrungen mit anderen Dienstleistern bin ich glücklicherweise auf dieses Unternehmen aufmerksam geworden – und bin restlos begeistert!

Bereits der erste Kontakt war ausgesprochen positiv: Auf meine Anfrage erhielt ich umgehend eine freundliche Rückmeldung. Während man bei anderen Unternehmen teilweise tagelang vergeblich auf eine Antwort wartet, zeigte sich hier vom ersten Moment an eine bemerkenswerte Kunden- und Serviceorientierung.

Ein ausgesprochen professionelles, engagiertes und fachlich hochkompetentes Team, das durch eine hervorragende Dienstleistungsmentalität überzeugt!

Die beiden Mitarbeiter haben sich sehr viel Zeit genommen, sämtliche erforderlichen Konfigurationen und Systemupdates vorgenommen und mir anschließend persönlich demonstriert, dass nun alles einwandfrei funktioniert. Auch die benötigte Hardware wurde direkt mitgebracht, sodass eine vollständige Lösung aus einer Hand möglich war.

Besonders hervorheben möchte ich neben der fachlichen Kompetenz die außergewöhnlich angenehmen Umgangsformen der beiden Mitarbeiter: ausgesprochen höflich, freundlich, respektvoll, angenehm zurückhaltend und jederzeit zugewandt.

Hier wird Kundenservice nicht nur versprochen, sondern tatsächlich gelebt!

Auch das Preis-Leistungs-Verhältnis war angesichts des erheblichen Arbeitsaufwands ausgesprochen fair.

Eine rundum vorbildliche Dienstleistung, wie man sie sich nur wünschen kann. Uneingeschränkte Empfehlung und mehr als verdiente fünf Sterne!

Mia Heeke2026-10-09 · on Google

Zuverlässiger Partner seit Tag 1! Wer eine kompetente und schnelle Betreuung im Bereich IT und Hosting sucht, ist bei ProMedia24 genau richtig. Anfragen werden umgehend bearbeitet, der Support ist extrem freundlich und lösungsorientiert. Hier fühlt man sich bestens aufgehoben. Vielen Dank an das gesamte Team!

Dar BA2026-10-08 · on Google

Best Webhoster for me. I moved my WordPress site using their relocation assistance. It was incredibly easy - never had any Problems

gemini B.2026-09-27 · on Google

Sehr gute Erfahrung gemacht. Das Support-Team ist kompetent und hat mich immer zuverlässig betreut. Ich hatte keine Probleme und kann das Unternehmen gerne weiterempfehlen.

Hamza2026-09-27 · on Google
1 / 4
Migration request

Tell us what should move.

One per line.
e.g. "2 GB website, 3 mailboxes of 5 GB".
This is the moment your site moves to us. Name a window in which a short interruption does not hurt.

You will receive a confirmation by e-mail straight away. Nothing changes until the switch – your site and your e-mail keep running as before. We use your data solely to handle your request, see our privacy policy.

Relaxed business owner with a coffee at his desk, moving boxes in the background Illustrative image, AI-generated
During the move everything is copied while the old site keeps running – we only switch once everything is in place.
06 · Frequently asked questions

The move – briefly explained.

How long does a typical move take?
From the start to the DNS switchover usually 3–7 business days, depending on data volume and cooperation. The DNS switchover itself takes a few hours up to a maximum of 24 hours until it is active worldwide.
Is there any downtime during the move?
With good planning, no. The old site keeps running until we switch over. During the switchover, emails briefly land in both mailboxes, which is why we check both sources for a few hours afterwards.
What about my email history?
We migrate existing emails via IMAP sync – all folders and emails move to the new server. If you keep emails locally in Outlook or Thunderbird, you only change the server settings.
Do I need the AuthCode for the domain transfer?
Yes. You get the AuthCode (auth info, transfer key) from your current registrar – usually in the customer panel. Without this code a transfer is not possible.
Can we move only the domain and keep the hosting?
Yes, domain and hosting are independent. You can transfer only the domain to us and keep the hosting with the old provider – we then point to their server via DNS.
We have WordPress with loads of plugins – will it survive the move?
Usually yes. We copy the installation and database 1:1 and adjust the URLs. Plugins and themes stay unchanged. For very old versions we recommend an update beforehand (a separate service).
We have an active online shop – is the move still possible?
Yes. We also move shops with active order processing in a planned way – with a test URL and an agreed switchover time, so that sales keep running.
What if the move goes wrong?
We keep the old site as a safety net during the switchover. In an emergency we simply switch the DNS back – the old state is instantly reachable again.

Goes well with it: your domains move with you via AuthCode – extensions and prices under domains; if you only want to move mailboxes, you will find the right package under email hosting.

Let us have a quick chat

Send us your key details.

We usually get back to you the same day, at the latest the next business day, with a plan recommendation and effort estimate – non-binding, with no sales pressure.

Request a move → Call us directly: 0541 93 93 90 19
Reply usually the same day, at the latest the next business day.
+49 (0) 541 – 93 93 90 19Personally available
kontakt@promedia24.deUsually the same day, at the latest the next business day