KI-Assistent Start
€19.90 / month
- 1 website
- up to 300 questions per month
- Website read again daily
- Your own texts (opening hours, FAQ)
- Unanswered questions in the customer center
AI assistant · for your website
Your website answers questions, even after hours.
A small chat window on your website that answers your visitors' questions from your own content. What is not there, it does not make up – it points to your contact page.
01 What it does
The questions you answer every day.
From your own content
We read your website again every night. If you change something there, the assistant knows it the next day.
Your own information first
Opening hours, directions, frequent questions: what you add in the customer center takes priority over the website.
No invented prices
If an answer names an amount that does not appear in your content, it is discarded. The visitor then gets the way to your contact page.
Links only to your site
The assistant never sends visitors to other websites, only to your pages and your contact form. Your visitors stay with you – and a question is more likely to become an enquiry.
Labelled and lightweight
The window clearly says that an AI answers and links your privacy policy. No cookie, no stored IP address, no third-party script. Questions are answered by an AI service – more on this below.
See what is being asked
The customer center lists the questions from the last 30 days that the assistant could not answer – ideal for improving your website. Once the answer is there, it knows it the next day.
02 An example
Sunday evening, and someone has a question.
A made-up but typical example from a trades business.
- The questionA visitor asks in the chat window whether the business also works in the next town and when someone can be reached by phone.
- The answerThe service area is on the website, the phone hours are in the own texts in the customer center. The assistant answers in a few sentences and links the contact page.
- The price questionShe asks what a bathroom renovation costs. That is not written anywhere – so the assistant says it does not know and shows the way to the contact page.
- On MondayThe owner sees the unanswered question in the customer center and adds an own text on how he prepares a quote.
- Next timeThe assistant now answers the same question from the new text – without naming an amount that is not written there.
03 Plans
For one website or several.
Both plans answer equally thoroughly; they differ in the number of websites and questions per month.
KI-Assistent Plus
€49.90 / month
- 3 websites
- up to 1.500 questions per month
- Website read again daily
- Your own texts (opening hours, FAQ)
- Unanswered questions in the customer center
Prices per month incl. VAT, cancel monthly. Available for websites on domains you own. Once a month's question allowance is used up, the window points to your contact page until the end of the month. Need more questions? Talk to us.
04 Details
What the assistant reads – and what it may do.
- Website
- Up to 30 pages of your domain, text only, read again daily
- Own texts
- Up to 20 sections of up to 3,000 characters each, taking priority over the website
- Length of a question
- Up to 500 characters
- Languages
- German and English, following the language of your page
- Amounts
- Only if they appear in your content – otherwise the answer is discarded
- Links
- Only to your own domain
- Labelling
- Notice in the window that an AI answers, with a link to your privacy policy
- Cookies
- None; nothing in the browser's storage either
- IP address
- Not stored; only hashed in a short-lived counter against abuse
- Question log
- 30 days, then deleted
- AI provider
- Provider in the USA (standard contractual clauses); content is redacted before it is sent
- Embedding
- One script line; questions are only accepted from your domain
05 Comparison
How visitors get an answer today.
The assistant does not replace your contact – it answers what is already on your website and directs the rest there.
| AI assistant | Contact form | FAQ page | |
|---|---|---|---|
| Answer at night too | Immediately | When someone replies | If the visitor finds it |
| Freely worded questions | Yes | Yes, a person reads them | No, only reading and searching |
| Source of the answer | Your website and your texts | You yourself | Your text |
| Can be wrong | Yes – hence labelled and limited | Rarely | No, it is fixed |
| Shows what people ask | Unanswered questions for 30 days | Yes | No |
| Effort for you | Maintain own texts, fill gaps | Answer every request | Keep the page up to date |
06 How it works
In three steps on your website.
Order a plan
After payment, the AI assistant is ready in the customer center.
Add your website
Enter your domain – we read the content. Add what is missing on the website as your own texts.
Embed one line
Copy the embed code from the customer center into your website. The chat window appears at the bottom right.
07 Goes well with
What works well alongside.
08 Frequently asked questions
Good to know.
Can the assistant say something wrong?
With an AI this can never be ruled out completely, which is why the window says so. We limit the risk: the assistant only receives your content, must say when it does not know, and an answer naming an amount that does not appear in your content is discarded. What you say yourself remains binding.
Which data is processed?
The public content of your website, your own texts and the visitor's question. For the answer they are sent, redacted, to our AI provider in the USA (standard contractual clauses). We store no IP address and set no cookie; we delete the questions after 30 days. We act as your processor – you find the data processing agreement in the customer center.
Do I need to update my privacy policy?
Yes, a paragraph about the chat window belongs there. The window links your privacy policy. Please agree the wording with your legal advisor – we cannot give legal advice.
Does the website have to be hosted at ProMedia24?
No. Any publicly reachable website on a domain you own is possible. For domains not registered with us, you verify ownership once with a DNS record.
What happens when the allowance is used up?
The window stays visible and points to your contact page until the end of the month. There are no additional costs.
Which pages does the assistant read?
Starting from your home page, the linked pages of your domain, at most 30. Only the text is taken – no forms, no scripts – and a menu or footer that appears on every page only once.
How often is the website read again?
Automatically once a day. After a larger change you can also start the reading right away in the customer center. Your own texts apply as soon as you save them.
Does the assistant also answer in English?
Yes. The window follows the language of your page: if it is marked as English, the window and the answers appear in English, otherwise in German. Answers still come only from your content.
What happens if I cancel?
From the end of the contract the script no longer delivers a window, and questions are no longer answered. Then remove the line from your website.
Questions?
We set it up with you.
Want to know whether the assistant suits your website? We look at it with you – personally and without a queue.
+49 (0) 541 – 93 93 90 19Personally available
kontakt@promedia24.deUsually the same day, at the latest the next working day