Customer area

Your customer center.

Your personal customer area for contracts, invoices and support: download invoices, adjust plans, manage domains, keep contact details up to date and submit support requests – any time, without going through the hotline.

Self-Service

What you can do in the customer center.

Contracts & invoices

All invoices as PDF to download – for your bookkeeping, for example – plus an overview of ongoing contracts as well as payment methods and SEPA direct debit mandates.

Manage plans

Change your web hosting plan – a larger one takes effect once the pro-rata difference is paid, a smaller one immediately. Scale up cloud servers anytime, billed by the minute. Data and domains are retained.

Domains

View your domain portfolio, request AuthCodes, change nameservers and initiate transfers in both directions. You also edit the DNS records of your domains here.

Contact details

Update your billing and correspondence address as well as email yourself at any time – important for GoBD-compliant invoices. A new e-mail address only applies once you have confirmed it.

Support tickets

Direct contact via the integrated ticket system with full traceability and history – all in one place. You can attach screenshots and files directly to your message.

Access & security

Manage SSH keys, passkeys and two-factor sign-in and – depending on the product – switch via direct link to the webspace panel or the cloud server management. There is no master password.

More help

DNS, outages and the login link.

DNS records

You edit the zones and records of your domains directly in the customer center under Domains – there is no longer a separate DNS portal with its own login.

Go to domains →

Outage or maintenance?

Our status page shows whether everything is running – even when you cannot sign in. Larger work is announced there in advance.

Go to the status page →

Login link not arriving?

Checked your spam folder but no login link – or is the e-mail address on file out of date? Write to us at kontakt@promedia24.de – we will help you easily.

Get in touch →

Frequently asked questions

Customer center – briefly explained.

How do I get my login details?

You create your account yourself in a minute at /start and are signed in right away – there are no login details. To sign in later, simply enter your email address above and you will receive a secure login link; there is no password to remember.

How does signing in without a password work?

You simply enter your email address above and receive a secure login link (magic link). One click signs you in – there is no password that can be lost or guessed. If the email does not arrive, please check your spam folder. If the address on file is out of date, contact us directly – we will update your access manually.

Where do I find my invoices?

After logging in, under Billing → Invoices – all PDF invoices are stored chronologically and can be downloaded at any time. You also receive every invoice by email.

How do I change my billing address?

In the Customer account or Master data area. Changes take effect with the next invoice; invoices already issued remain unchanged for legal reasons (GoBD / HGB § 257).

Can I change my plan online?

Yes. In the product area you will find Change plan. For web hosting a larger plan takes effect once the invoice for the pro-rata difference is paid; a smaller one takes effect immediately, with the lower price from the next renewal. Cloud servers can be rescaled anytime (billed by the minute); data, databases and domains remain untouched. Unsure? Just drop us a line – we will advise you with no obligation.

Securely signed in

Your access, well protected.

The customer center is your central access to contracts, invoices and domains – we take security correspondingly seriously. The connection is encrypted throughout via SSL, and sign-in is password-free via a secure login link (magic link) sent to the email address on file.

Never forward a login link – whoever opens it can use it to sign in to your account. Be suspicious of emails that ask for passwords or codes for "confirmation": there is no password for the customer center, and we never ask you for one by email. When in doubt, give us a quick call instead.