Workspace-Backup 5
€12.90 / month
- Up to 5 users
- Mailboxes and files, daily
- Deleted versions available for 90 days
- Restore single e-mails and files
- Alert when a backup does not run
Backup · Microsoft 365 and Google Workspace
Your e-mails and files, even after they were deleted.
Microsoft and Google guarantee that their service is running – not that your data can be restored. We back up your staff's mailboxes and files every day, encrypted and read-only, and you restore every single e-mail and file yourself.
Coming soon The plans are set; you will be able to order them shortly.
01 What for
For the cases where the recycle bin is not enough.
Deleted by mistake
A folder full of customer e-mails, a quote, a whole directory – even when the recycle bin was emptied long ago, the version is with us.
An employee leaves
When an account is removed, Microsoft or Google delete the data after a grace period. Our backup stays – and with it the correspondence.
Ransomware
If files in OneDrive or Drive are encrypted, the damage syncs along. With us, the version from before is kept.
Changed file
If a file was overwritten, the previous version remains available for 90 days. It can be restored individually in the customer center – without having to ask us first.
Read-only
We only receive read permissions. We cannot change, delete or send anything in your account – not even by mistake.
Encrypted
Every version is stored encrypted with a key of its own for your account. If you delete the connection, the backup becomes unreadable together with the key.
02 An example
Monday morning, and the folder is gone.
A made-up but typical example from a small office with eight employees.
This is what it will look like once we launch the offer.
- Tidied upAn employee tidies up her mailbox and accidentally deletes a subfolder with the correspondence of an important customer. The recycle bin is emptied shortly afterwards.
- SearchedThree weeks later an email from that folder is needed. It can no longer be found in Outlook.
- In the customer centerThe owner opens the backup, selects the employee and searches for the folder name. Deleted versions are shown too, as long as they are less than 90 days old.
- DownloadedThe emails come down as .eml files. They open in Outlook and can be dragged back into the mailbox.
- No request neededThis needs neither a request to us nor access to the Microsoft admin center – just the customer center.
03 Packages
Billed per user.
All packages back up equally thoroughly, they only differ in the number of users.
Workspace-Backup 15
€34.90 / month
- Up to 15 users
- Mailboxes and files, daily
- Deleted versions available for 90 days
- Restore single e-mails and files
- Alert when a backup does not run
Workspace-Backup 50
€99.00 / month
- Up to 50 users
- Mailboxes and files, daily
- Deleted versions available for 90 days
- Restore single e-mails and files
- Alert when a backup does not run
We are launching this offer shortly. Want to be among the first or find out in advance whether it fits? Write to us.
Prices per month incl. VAT, cancel monthly. Not included: Teams chats, SharePoint sites, calendars, contacts and files over 2 GB. More users? Talk to us.
04 Details
What is backed up – and how.
- Microsoft 365
- Mailboxes with their folders and subfolders, the user's OneDrive
- Google Workspace
- Gmail and the user's own files in Google Drive
- Google documents
- As Word, Excel and PowerPoint files, drawings as PDF
- Schedule
- Every night; after the first full backup only the changes
- Retention
- Deleted and overwritten versions remain retrievable for 90 days
- File size
- Up to 2 GB per file; you see the number of larger files per user
- Permissions
- Read-only: user list, emails and files
- Encryption
- XChaCha20-Poly1305 with a separate key per connection
- Storage location
- On our servers in Germany, separate from Microsoft and Google
- Restore
- Search by subject, file name or folder; emails as .eml, files in their original form
- Monitoring
- Email if no backup has completed for 48 hours
- Access in the customer center
- Only the owner of the customer account, no team logins
05 Comparison
What is still there when it matters.
Three ways to recover deleted emails and files – and where their limits are.
| ProMedia24 backup | Provider's recycle bin | Occasional manual copy | |
|---|---|---|---|
| After the recycle bin is emptied | Retrievable for 90 days | Gone once the period ends | Only if the copy is recent enough |
| Account of a former employee deleted | Backed-up versions remain | Data gone after a period | Only if copied beforehand |
| Stored separately from the provider | Yes, in Germany | No | Yes, wherever you keep it |
| Runs automatically | Every night | Yes, but only until it expires | No |
| Notice if something does not run | After 48 hours by email | No | No |
| Recover a single email | Search in the customer center | As long as it is in the recycle bin | If you find it in the copy |
06 How it works
In three steps to the first backup.
This is how it will work once we launch the offer.
Order a package
After payment, the backup is ready in the customer center.
Connect
Microsoft 365: sign in as an administrator and agree to the read permissions. Google Workspace: allow our client ID in the Admin console – the guide is in the customer center.
Done
The first backup runs right away, then every day. You can see per user when the last backup ran.
07 Goes well with
What works well alongside.
08 Frequently asked questions
Good to know.
Doesn't Microsoft back up my data anyway?
Microsoft and Google make sure their service is available. What a user deletes is gone once the recycle bin or retention period expires – and when an account is removed, its data disappears completely after a grace period. That is exactly what a backup at a second provider is for.
What is backed up?
For Microsoft 365 the mailboxes (all folders) and OneDrive, for Google Workspace Gmail and the user's own files in Google Drive. Google Docs, Sheets and Slides are saved as Word, Excel and PowerPoint files. Not included are Teams chats, SharePoint sites, calendars, contacts and files over 2 GB – you see the number of such files per user in the customer center.
How do I restore something?
In the customer center you search per user by subject, file name or folder and download the e-mail or file. An e-mail comes as an .eml file that opens in Outlook, Thunderbird or Apple Mail and can be dragged back into a mailbox.
Which permissions do you get?
Read permissions only: read the user list, e-mails and files. Your administrator grants consent personally and can withdraw it at any time.
Who can see my backup?
In the customer center only the owner of the customer account – team logins do not see this area. The versions are stored encrypted; we process them only for the backup, as a processor under Art. 28 GDPR.
What happens if I cancel?
From the end of the contract nothing more is backed up; existing versions remain available for 90 more days and are deleted afterwards. If you wish, you can delete everything yourself immediately.
How long does the first backup take?
That depends on the amount of data. The first backup reads everything once in full and works in sections; if a section is interrupted, the next one picks up exactly where it stopped. After that we only fetch the changes every night.
Can I leave out individual users?
Yes. In the customer center you switch the backup on or off per user, up to the number of users in your plan. When you first connect, we switch on as many users as your plan covers, so something is backed up right away.
What happens if a backup does not run?
If no backup completes for a user for 48 hours – for example because the permission was withdrawn – you receive an email with the reason. We send one notice per connection and only send another after the next success.
Questions?
We set it up with you.
Not sure where in the Admin console the setting is? We go through the three steps with you – personally and without a queue.
+49 (0) 541 – 93 93 90 19Personally available
kontakt@promedia24.deUsually the same day, at the latest the next working day