since 2003
over 20 years in the market
Why ProMedia24
The same phone number since 2003. That is no coincidence.
Whether it is web hosting or the IT of your entire business – what builds trust is not the loudest promises, but consistency: over two decades in the market, the same owner, servers in Germany and a person on the phone who knows your systems. Here you will find the reasons, in black and white.
99.9 %
availability promised per calendar month
100 %
servers in Germany
100 % personal
a dedicated contact instead of a call center
01 Six good reasons
What you can rely on.
Over 20 years of experience
Founded in 2003 – we have seen technology waves come and go and know what lasts. Your project is no experiment with us: we rely on proven technology rather than every new trend.
Owner-led
Your dedicated contact has a name: owner Alexander Baumgärtner. No investment company, no quarterly pressure – and a partner network behind us when more is needed.
Genuine availability
You call and someone who knows your system answers – no call center, no waiting queue, no overseas hotline. Messages usually get a reply the same day.
Servers in Germany
Your website and server data is held in a German, ISO 27001-certified data centre. Providers outside the EU, for payments for example, are named openly in our privacy policy.
GDPR with a DPA
Servers in Germany, processing within the country, a data processing agreement under Art. 28 GDPR directly in the customer center. A reply usually the same working day, by phone directly.
Featured in the press several times
In print magazines and on TV, c’t, PC Praxis, com!, PAGE and stern TV have reported on us; since 2026, WELT, t3n, taz and other newsrooms have cited our magazine BLOGSPAN – genuine editorial mentions, not bought-in seals.
02 Before you switch
Six questions to ask any host.
The answers differ more than the price tables suggest. Here are ours – ask the others the same.
| Your question | At ProMedia24 |
|---|---|
| What does the plan cost from the second year? | The same as in the first. There is no introductory price that rises later, and web hosting is also available on a monthly term. |
| Who answers when I call? | A person who knows your system – at +49 (0) 541 – 93 93 90 19, no call center and no passing from ticket to ticket. |
| Where is my data stored, and on what? | In an ISO 27001 certified data centre in Germany, on NVMe SSDs. |
| How is it backed up – and how do I get an older version back? | Daily, on the server and additionally off-site; 7 daily and 4 weekly versions are kept. We restore a version for you – free of charge. You can also create your own backups in the hosting panel. |
| Will someone help me move? | Yes, free of charge: we move your website, mailboxes and database with you or for you, and you check the website at a preview address before anything is switched over. |
| Can I reach my cloud server when SSH stops working? | Yes: via the console in your browser, a rescue system and snapshots you create and restore yourself. |
23 years
Hosting from Osnabrück, since 2003
100.00 %
measured availability over the last 35 days
20 min
until a human first replies (median of 38 requests, 90 days)
All figures come from our monitoring and our ticket system and update automatically. All measured values and the method
03 A face, not a logo
You know who you are talking to.
With many providers it stays unclear who actually stands behind the service. Not with us: Alexander Baumgärtner has run ProMedia24 personally since 2003. When something goes wrong, you speak with someone who genuinely looks after your systems – and who has an interest in keeping it running long term.
“I advise you reliably and competently – and am there for you at any time with help and support.”— Alexander Baumgärtner, since 2003
And in case you are wondering what happens during holidays, illness or a larger project: behind us stands a reliable network of business partners and freelancers. You have a face as your dedicated contact – and reinforcement when more is needed.
04 Our promise
What we commit to.
Trust does not arise from words, but from verifiable commitments. These apply – to every customer, no asterisks.
- No hidden costs
- Web hosting available with a monthly term
- Renewal at the regular plan price – no teaser price
- Daily backups, off-site too
- Personal support instead of hold music
- An honest recommendation – even if the smaller package is enough
5.0 out of 5 stars on Google
4 reviews · as of 2026-10-22 · from Google, not verified by us
99.9 % availability committedOtherwise a credit – contractually in our terms
30-day money-back guaranteeNo reasons needed – conditions in our terms
ISO 27001 data centreData centre in Germany – proof on request
05 Data & law
Security you can read up on.
Trust in hosting means above all: where is my data, and who may access it? Our servers are housed in a German ISO 27001-certified data centre with redundant power, cooling and network connections. Your websites, mailboxes and server data stay exclusively in Germany, and you conclude the data processing agreement under Art. 28 GDPR directly in the customer center.
For sectors with heightened requirements – law firms, healthcare professionals, tax advisers – we compile the documents your data protection officer wants to see. How we handle your data is set out transparently in our privacy notice.
Reviews and customer voices
What customers say about us
The latest reviews with text from our Google Business Profile, in full and not selected by stars. From Google, not verified by us. We publish the customer voices with the customers’ consent, in the wording they approved. All reviews on Google →
★★★★★
Nach mehreren enttäuschenden Erfahrungen mit anderen Dienstleistern bin ich glücklicherweise auf dieses Unternehmen aufmerksam geworden – und bin restlos begeistert!
Bereits der erste Kontakt war ausgesprochen positiv: Auf meine Anfrage erhielt ich umgehend eine freundliche Rückmeldung. Während man bei anderen Unternehmen teilweise tagelang vergeblich auf eine Antwort wartet, zeigte sich hier vom ersten Moment an eine bemerkenswerte Kunden- und Serviceorientierung.
Ein ausgesprochen professionelles, engagiertes und fachlich hochkompetentes Team, das durch eine hervorragende Dienstleistungsmentalität überzeugt!
Die beiden Mitarbeiter haben sich sehr viel Zeit genommen, sämtliche erforderlichen Konfigurationen und Systemupdates vorgenommen und mir anschließend persönlich demonstriert, dass nun alles einwandfrei funktioniert. Auch die benötigte Hardware wurde direkt mitgebracht, sodass eine vollständige Lösung aus einer Hand möglich war.
Besonders hervorheben möchte ich neben der fachlichen Kompetenz die außergewöhnlich angenehmen Umgangsformen der beiden Mitarbeiter: ausgesprochen höflich, freundlich, respektvoll, angenehm zurückhaltend und jederzeit zugewandt.
Hier wird Kundenservice nicht nur versprochen, sondern tatsächlich gelebt!
Auch das Preis-Leistungs-Verhältnis war angesichts des erheblichen Arbeitsaufwands ausgesprochen fair.
Eine rundum vorbildliche Dienstleistung, wie man sie sich nur wünschen kann. Uneingeschränkte Empfehlung und mehr als verdiente fünf Sterne!
★★★★★
Zuverlässiger Partner seit Tag 1! Wer eine kompetente und schnelle Betreuung im Bereich IT und Hosting sucht, ist bei ProMedia24 genau richtig. Anfragen werden umgehend bearbeitet, der Support ist extrem freundlich und lösungsorientiert. Hier fühlt man sich bestens aufgehoben. Vielen Dank an das gesamte Team!
★★★★★
Best Webhoster for me. I moved my WordPress site using their relocation assistance. It was incredibly easy - never had any Problems
★★★★★
Sehr gute Erfahrung gemacht. Das Support-Team ist kompetent und hat mich immer zuverlässig betreut. Ich hatte keine Probleme und kann das Unternehmen gerne weiterempfehlen.
Our new website is going down really well.
Our old site had grown dated. ProMedia24 took our wishes on board and turned them into a modern, fast website. Our customers mention it, and since the relaunch we have noticeably more enquiries.
When something comes up, someone takes care of it.
Our servers simply have to run day to day. When a question does come up, support answers quickly and stays on it until everything is solved. We have valued that reliability for years.
It just works, for years now.
My private websites have been with ProMedia24 for a long time. I have not had any outages so far, the pages load fast, and knowing everything is backed up every night puts my mind at rest. It hardly gets simpler.
1 / 7
See for yourself
Talk to a person, not to a form.
Give us a call or write to us. You will tell from the first conversation whether the chemistry is right – without obligation and free of charge.
Since 2003 · owner-led · servers in Germany.+49 (0) 541 – 93 93 90 19Personally available
kontakt@promedia24.deA reply the next working day