Your dedicated IT partner in the greater Osnabrück area.
IT support for businesses and private customers – a single, dedicated contact who knows your systems. Whether servers and workstations in daily operation or a sluggish PC, the Wi-Fi and the printer at home: on site and via remote support, since 2003.
One contact instead of a hotline · no obligation to start with.
Your backup team – or your entire IT.
We look after the IT of small and medium-sized businesses, associations and law firms – as an external team member on an hourly basis or as a backup behind your own IT department. No mandatory service contract, no minimum order, no weekend surcharges in the standard package.
Our focus: Microsoft 365 migrations, Azure setups and the ongoing operation of Windows and Linux server environments. On request, we handle the initial assessment – what is worth digitalising, what is not, and what does it cost? Pure hourly work or long-term support with a guaranteed response time through our support packages.
Six areas, one signature style.
From over 20 years of ProMedia24: hands-on IT for private customers and SMEs in the greater Osnabrück area – on site or via remote support.
IT help on site
When the computer plays up, the Wi-Fi collapses in the evening or the printer cannot find the laptop: we come by. Diagnosis, solution, explanation – without a remote-diagnosis marathon.
Server administration
From the file server in the law firm to the Linux VM at the hosting provider. Setup, maintenance, updates, documented backup strategy. Servers that have run quietly for years.
Hardware & upgrades
SSD/RAM upgrade, laptop repair, procurement with invoice and warranty. Better to upgrade cleverly than to buy new blindly – when it makes economic sense.
Security solutions
Backups following the 3-2-1 rule with restore tests, update routines, endpoint protection, permission and firewall concepts. On request, a compact security concept on three pages.
Network & Wi-Fi
Wi-Fi surveys and mesh setups, structured cabling with documentation, guest networks and VLAN separation, VPN into the office, fibre connection.
Web hosting & web design
Lean websites that load quickly and stay maintainable in the long run – see web hosting and web design. No tracking overgrowth, no page-builder tangle.
Deeper in detail – dedicated specialist areas.
A larger project? These areas have their own page with all the details. IT Service is your starting point – the depth is behind it.
Microsoft 365 & Cloud
Migration, Exchange Online, Teams, licensing advice – set up cleanly.
learn more →IT Security
Backups following the 3-2-1 rule, firewall, permissions, security check.
learn more →Network & Wi-Fi
Wi-Fi surveys, cabling, VLAN, site interconnection via VPN.
learn more →Goes well with it: a company VPN for home office and field staff, device backup for PCs, Macs, servers and NAS, and backup for Microsoft 365 for mailboxes and OneDrive.
Existing systems, reviewed once.
Performance bottleneck, unclear backup status, overdue patches? Our most common request.
Pragmatic – not as a sales pitch.
We only build in AI where it genuinely helps – and tell you honestly beforehand whether the effort is worth it. No "AI-powered" on every page.
Transparent, to the minute.
By default on an hourly basis at €70.00 per hour (incl. VAT, on working days within business hours). The work is documented to the minute and itemised on the invoice.
From an average of 8 hours per month, service packages with fixed response times and hour allowances are usually cheaper and more predictable.
You talk directly to Alexander.
No call center, no changing contacts: at ProMedia24, Alexander Baumgärtner looks after you personally – since 2003. You have someone who knows your systems and their history and, if in doubt, comes by in person.
And the most common question from companies right away: What if he is ever unavailable? Behind your dedicated contact stands a reliable network of business partners and freelancers – for holidays, illness or larger projects. One face for you, backup at the ready.
“You get a contact who knows your IT – and who takes care of it until it runs. Even when the question is small.”— Alexander Baumgärtner
What customers say about us
The latest reviews with text from our Google Business Profile, in full and not selected by stars. From Google, not verified by us. We publish the customer voices with the customers’ consent, in the wording they approved. All reviews on Google →
★★★★★
Nach mehreren enttäuschenden Erfahrungen mit anderen Dienstleistern bin ich glücklicherweise auf dieses Unternehmen aufmerksam geworden – und bin restlos begeistert!
Bereits der erste Kontakt war ausgesprochen positiv: Auf meine Anfrage erhielt ich umgehend eine freundliche Rückmeldung. Während man bei anderen Unternehmen teilweise tagelang vergeblich auf eine Antwort wartet, zeigte sich hier vom ersten Moment an eine bemerkenswerte Kunden- und Serviceorientierung.
Ein ausgesprochen professionelles, engagiertes und fachlich hochkompetentes Team, das durch eine hervorragende Dienstleistungsmentalität überzeugt!
Die beiden Mitarbeiter haben sich sehr viel Zeit genommen, sämtliche erforderlichen Konfigurationen und Systemupdates vorgenommen und mir anschließend persönlich demonstriert, dass nun alles einwandfrei funktioniert. Auch die benötigte Hardware wurde direkt mitgebracht, sodass eine vollständige Lösung aus einer Hand möglich war.
Besonders hervorheben möchte ich neben der fachlichen Kompetenz die außergewöhnlich angenehmen Umgangsformen der beiden Mitarbeiter: ausgesprochen höflich, freundlich, respektvoll, angenehm zurückhaltend und jederzeit zugewandt.
Hier wird Kundenservice nicht nur versprochen, sondern tatsächlich gelebt!
Auch das Preis-Leistungs-Verhältnis war angesichts des erheblichen Arbeitsaufwands ausgesprochen fair.
Eine rundum vorbildliche Dienstleistung, wie man sie sich nur wünschen kann. Uneingeschränkte Empfehlung und mehr als verdiente fünf Sterne!
★★★★★
Zuverlässiger Partner seit Tag 1! Wer eine kompetente und schnelle Betreuung im Bereich IT und Hosting sucht, ist bei ProMedia24 genau richtig. Anfragen werden umgehend bearbeitet, der Support ist extrem freundlich und lösungsorientiert. Hier fühlt man sich bestens aufgehoben. Vielen Dank an das gesamte Team!
★★★★★
Best Webhoster for me. I moved my WordPress site using their relocation assistance. It was incredibly easy - never had any Problems
★★★★★
Sehr gute Erfahrung gemacht. Das Support-Team ist kompetent und hat mich immer zuverlässig betreut. Ich hatte keine Probleme und kann das Unternehmen gerne weiterempfehlen.
When something comes up, someone takes care of it.
Our servers simply have to run day to day. When a question does come up, support answers quickly and stays on it until everything is solved. We have valued that reliability for years.
Tell us where it’s stuck.
Whether a one-off job, ongoing support or an on-site appointment in the greater Osnabrück area – we usually get back to you the same working day, at the latest the next, with an honest assessment.
No call center – you talk to the person who looks after it.