Frequently asked questions.

Billing period and commitment go together: for web hosting you choose whether to pay monthly, for 1 year or for 2 years in advance, and you can cancel at the end of the chosen period. Paying monthly therefore means cancelling monthly; there is no minimum term beyond that. As a consumer you can cancel at any time with one month’s notice after the first period, even in the middle of a prepaid year – we refund the remainder pro rata. Before every yearly renewal we remind you by email.

Yes, at any time in the customer center. A larger package takes effect once the invoice for the pro-rata difference for the current period is paid (existing credit is applied immediately). A smaller package takes effect immediately; the lower price applies from the next renewal, and the period already paid is not refunded. Data and domains remain untouched.

Yes. On request we set up a free test account for you: web space for 14 days with hosting panel, SSH and one-click installation, without a contract and without payment details. Just send us a short message via the contact form. When it expires we delete the account and its content unless you order. Web hosting and email plans also come with the 30-day money-back guarantee. Go to the contact form

With online payment or account credit your webspace is set up within a minute. With bank transfer, set-up starts as soon as the payment reaches us (typically minutes to 1 banking day). E-mail packages are set up after payment is received; you will get an e-mail as soon as the mailbox is ready.

Which payment methods are currently available and how quickly they are credited is shown directly below this answer. Online payments are credited in seconds, bank transfers depending on the bank (minutes to 1 banking day); you can also pay from account credit. Pay by invoice is available as soon as a first payment has reached us – of any amount – and no invoice is overdue. SEPA direct debit is enabled once payments totalling 20 € have come in. From then on, cloud servers are billed on a monthly consolidated invoice. Details can be found in our terms and conditions.

Yes. For every billing period you receive a proper invoice as a PDF, and on request additionally in paper form. You can also find all invoices in the customer center.

You will find a link to the customer center in the main navigation. Alternatively, use the link in the order email you received after your package was set up.

Request new domains, expand your package with add-on services, change your web hosting package, cancel your contract, request help with problems and much more. The technical management – mailboxes, databases, FTP accounts, backups – is also done in the customer center under “Webspace”; for the file manager, one click from there takes you to the hosting panel.

Yes, this is easily possible. You will find the connection details (IMAP/POP3/SMTP for all common programs) in the customer center under “Webspace → Email” for each mailbox. Step by step: Set up email.

Via webmail: in the customer center under “Webspace → Email”, “Open webmail” takes you to webmail, where you sign in with your email address and password.

The catch-all function also captures emails sent to addresses that have not been created. An email to muster@ihre-domain.de is delivered to a chosen mailbox, even though the address does not exist. You switch it on in the customer center under “Webspace → Email” for the mailbox you want.

Yes. You need the AuthCode from your current provider and start the transfer when ordering or in the customer center under “Domains”. Step by step: moving a domain. Want to bring your website and mailboxes too? See migrating to us.

You can add as many domains afterwards as you wish.

Subdomains divide your website by area and look like this: https://wunschname.ihre-domain.de. You can also use them for standalone websites – free of charge and in unlimited numbers.

Via SFTP or FTPS with a program such as FileZilla – you will find the server and access details in the customer center under “Webspace → FTP” or “Files & SSH”. Alternatively, upload files via the file manager, which you open from there with one click. Step by step: Set up FTP.

With .htaccess you control and configure the server: define error pages, create password-protected areas, prevent external linking (hotlinking) and much more.

With Cron jobs you call a file or script at a specific time or date, which then carries out an action – for example a backup copy of the database.

Yes. Our servers are located exclusively in a German ISO-27001-certified data centre. You conclude the data processing agreement under Art. 28 GDPR directly in the customer center.

Call our outage hotline: +49 (0) 541 – 94 03 97 93 – around the clock, including evenings and weekends. It is meant for outages (website, email or server with us unreachable); for questions and advice you can reach us during business hours. You can see the current state of our systems on the status page at any time. +49 (0) 541 – 94 03 97 93 · Status page

By the minute of runtime from your credit balance, at most the stated monthly price per month. There is no minimum term and no setup fee; a deleted server costs nothing from that moment on. Prices per server type are on the cloud servers page.

Yes. You log in via SSH with your stored key or through the web console in the customer center. If you are locked out, start the rescue system there and repair your system from the outside.

Only partly. A snapshot lives on the same storage as the server – ideal before an update, but no protection if that storage fails. With the backup add-on you also get a regular full backup on separate storage; details on the cloud servers page.